Contact Us
We answer every message personally.
We are a small team that cares deeply about the products we make and the people who buy them. Every email is read by a human. Every voicemail is heard. If you need help, have a suggestion, or just want to share your experience, we are listening.
Email – Fastest Response
Write to us at info@reeffshop.com.
We respond to every email within 24 hours, and usually much faster during business days. This is the best channel for order questions, return requests, product inquiries, and anything that requires us to check your account details.
When you write, please include:
Your full name
Your order number (if applicable)
A clear description of your question
Photos (if you are reporting a damaged or defective item)
Including these details in your first message saves you an extra round of back-and-forth.
Phone
You can reach our customer experience team at +1 917-887-5927.
Phone lines are open Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.
If you call outside these hours or during peak times, please leave a voicemail with your name, order number, and a brief message. We return all voicemails on the next business day. Phone support works best for urgent shipping concerns, payment verification, or anything that is simply easier to explain in conversation.
Mailing Address
Our physical location is:
Reeff Shop
318 Morris Avenue
Inwood, NY 11096
United States
This is our office and warehouse. It is not a retail store and is not open to the public. If you need to return a product, please contact us first to receive a prepaid return label and authorization. Walk-in visits and unsolicited packages cannot be accommodated.
When We Are Available
Our team works Monday through Friday, 9 AM to 6 PM Eastern Time. We close on all federal holidays. Emails received over a weekend or holiday will be answered as a priority when we return.
Press & Collaboration Inquiries
Media contacts and brands interested in working together can use the same email: info@reeffshop.com. Please include “Press” or “Partnership” in the subject line, and your message will be routed to the right person.